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Crafting Memorable Messages: A Necessity for Quality Care

    Karen Friedman tours through the thought process behind crafting memorable messages, a key to providing quality clinical care.
    • Overview

      What is a message? The actual definition is information, news, and advice. But memorable messages are far more. Memorable messages evoke emotions, demonstrate an understanding of someone’s problem, and have the power to move listeners to action. In turn, understanding how to craft memorable messages is critically important to providing quality patient care.

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