Alice Huan-mei Chen, MD, MPH, is the Medical Director of the Adult Medical Center and Director of eReferral Medical Services at San Francisco General Hospital, and an Assistant Professor of Medicine at the University of California, San Francisco.

Her primary interest is in issues of health care access, particularly in how poverty, cultural differences, and policy intersect with healthcare delivery systems to create barriers to care. Her work focuses on developing clinical systems and programs to improve care for underserved communities as well as improving access to quality healthcare for limited English speaking patients.

As a resident, she worked with the Boston Public Health Commission to identify non-financial barriers to hospital care, and as a fellow, she worked with the Massachusetts Department of Public Health to develop regulations and best practices for a newly enacted law mandating interpreter services in the state's emergency departments.

Prior to joining UCSF, she practiced part time at Asian Health Services, a Federally Qualified Health Center in Oakland. She also served as Health Policy Scholar in Residence at The California Endowment, where she oversaw the foundation's language access grantmaking program. She was subsequently awarded a Soros Physician Advocacy Fellowship to partner with the Asian & Pacific Islander American Health Forum, where she worked with a wide range of stakeholders - including community-based organizations, policymakers, and organized medicine - to promote the financing and provision of language assistance services in California.

She has served on numerous state and national expert advisory committees on language access, cultural competence, and disparities, including for Aetna, the American Medical Association, the California Association of Public Hospitals, and the Robert Wood Johnson Foundation. She is a frequently invited speaker on immigrant health, language barriers in healthcare, and access to care for the underserved, including the American Academy of Family Physicians, the American College of Physicians, the Commonwealth Club of California, Grantmakers in Health, Narrative Matters, and the USC Annenberg School of Communication.

At San Francisco General Hospital, she is the Medical Director of the Adult Medical Center, which includes the General Medicine Clinic, one of the main UCSF internal medicine residency continuity clinic training sites, as well as eight medical subspecialty clinics. She also serves as Director of eReferral Medical Services, and Chair of the SFGH eReferral Workgroup, which oversees an innovative web-based referral system that allows iterative exchanges between referring providers and specialty reviewers, has resulted in significant improvements in access for patients in the San Francisco safety net, and has garnered significant attention from safety net systems across the state and country interested in replicating the eReferral model. She serves on many hospital committees pertaining to Quality Improvement and the use of Information Technology in patient care.

Dr. Chen is currently Vice President of the Board for the California Pan-Ethnic Health Network and a volunteer physician for Alameda County Public Health Department's tattoo removal program targeting at risk youth. She lives in Berkeley with her spouse and their three-year old twins.