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How Your Words Will (or Won't) Instill Confidence in Your Patients

How Your Words Will (or Won't) Instill Confidence in Your Patients
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    Imagine if you are a patient about to receive some difficult news. The doctor walks in and says "I think this is a temporary setback” or "I believe...
    • Overview

      Imagine if you are a patient about to receive some difficult news. The doctor walks in and says "I think this is a temporary setback” or "I believe you’ll be okay.” How would you react to news presented in this way, and would you have confidence in your doctor's ability to see you through the health challenges ahead?

      When we use weak words, not only do we signal we’re not sure of ourselves, but we may send mixed signals to our patients. Host Karen Friedman discusses this importance of conveying confidence through communication. 

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