Recommendations and ratings are a dime a dozen for patients looking for more information about a physician or procedure online, but finding quality, consumer-friendly information that's also reliable can be more of a challenge. What tools can physicians recommend to patients for understanding the implications of both reform and other healthcare matters? Jim Guest, president at CEO of Consumers Union, which publishes Consumer Reports, and ConsumerReportsHealth.org, discusses ways physicians can encourage better communication and health literacy with their patients, and stresses the importance of bringing up costs with your patients. How can healthcare ratings based on outcomes data improve quality of care? Hosted by Dr. Jack Lewin.