Managing Patient Anger During Clinical Visits

A patient's palpable anger during a clinical visit can create uniquely challenging situations for the clinician. Whether or not the emotions are justified, how can a practitioner keep their cool and diffuse the tension? Even when proper medicine is practiced, are there certain situations where apologizing is the most effective course of action? Dr. Andrea Asnes, practicing pediatrician and assistant professor of pediatrics at Yale University School of Medicine, joins host Dr. Cathleen Margolin to share practical advice for managing anger during clinical visits.