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The implementation of the electronic medical record is something many doctors are still thinking about as something on their to-do lists. But there are some medical groups like The Permanente Medical Group of Kaiser Permanente that have been ahead of the curve for years, if not decades. Dr. Robert Pearl, The Permanente Medical Group's executive director and CEO, tells the Chicago Tribune's Bruce Japsen how the nation's largest medical group's investments in this technology have helped them improve quality of medical care and service to patients.