Frances A. Griffin is a Director at the Institute for Healthcare Improvement. She has worked with IHI since 1999, initially as faculty for patient safety. A full-time IHI staff member since 2002, Ms. Griffin’s role has included supporting the development of content in patient safety and reliability, directing collaborative projects, and serving as faculty for the 100,000 Lives and 5 Million Lives Campaigns. She is a co-developer of the IHI Global Trigger Tool. Ms. Griffin is a Registered Respiratory Therapist and holds a Master’s Degree in Public Administration. She has 20 years of hospital experience including administrative oversight for quality, case management and other related departments. Ms. Griffin has authored several articles related to patient safety including Culture & Patient Safety. Acute Care Perspectives.15(2): 5-7, Summer 2006; Best-practice protocols: Preventing surgical site infection. Nursing Management.36 (11):20-26, November 2005; Practical Tools for the Patient Safety Officer: Crafting Cultural Issues and Understanding Trigger Tools. Journal of Quality Health Care. Volume 2 / Issue 4; October/December 2003; she is co-author of the chapter Patient Safety and Medical Errors in The Healthcare Quality Book: Vision, Strategy, and Tools. Ransom SB, Joshi M, Nash D. Health Administration Press; 2004.