Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement (IHI), is a quality of care outcomes researcher, educator, and change leader. She is responsible for patient safety initiatives and the development of idealized designs at IHI. Dr. Haraden has been a Dean in higher education, a clinician, and a researcher. Prior to joining IHI, she was the Vice President for Quality Services at Fletcher Allen Health Care in Burlington, Vermont, with responsibilities for quality improvement, clinical and operational measurement, service excellence, risk management, safety, and organizational development.