CONSUMERS ARE
INUNDATED WITH INFORMATION ABOUT HEALTHCARE WHETHER THEY GO PERUSING ON THE
INTERNET OR HAVE IT BROADCASTED INTO THEIR HOMES, BUT WHAT INFORMATION SHOULD
THEY BE GUIDED TOWARD?
Our presidential election is only days away. Forty-eight
million people in America are uninsured and healthcare costs are rising two to
three times faster than our nation's GDP. Where will America's healthcare
system be in five years? Welcome to ReachMD's monthly series focus on Public
Health Policy. This month we explore the many questions facing healthcare
today.
Consumers are inundated with information about healthcare
whether they go perusing on the internet or have it broadcasted into their
homes, but what information should they be guided toward. Welcome to the
Clinician's Roundtable on ReachMD XM Channel 157, the channel for medical
professionals. I am Bruce Japsen, the healthcare reporter for the Chicago
Tribune and with me today is Leah Binder. She is the chief executive officer
of the Leapfrog Group. The Leapfrog Group uses the leverage of some of the
nation's largest employers to initiate breakthrough changes in medical care
safety and quality. Ms. Binder is a former hospital executive at her own right
who used to work as Vice President of Franklin Community Health Network in
Farmington, Maine. Prior to that, she served as senior policy advisor to
Rudolph Giuliani where she developed programs to improve care of the uninsured
among other key initiatives. She began her career in health policy with the
National League of Nursing where she served as public policy director.
BRUCE JAPSEN:
Leah Binder, it is a pleasure to have you on ReachMD.
LEAH BINDER:
Thanks for having me.
BRUCE JAPSEN:
Well, I want to congratulate you on what is still your new
job, and I know, we all know the Leapfrog Group in the healthcare industry is a
group that is looking out as an overseer, if you will, and working with health
plans, hospitals, and doctor groups to ensure that consumers are getting
quality and certainly getting bank for their buck, if you will, but I have a
question. When you are talking about the consumer information which you guys
put out and you try to work as a group that puts out certain data, how is the
consumer information out there and where are things headed?
LEAH BINDER:
These are lot of sources of consumer information; some of it
is very good. Obviously, I am going to say that ours is excellent
www.leapfroggroup.org, but there are also some sources that may not be quite as
good, so there is a cacophony. You can probably google and compare hospitals
or compare healthcare and you will find probably hundreds if not thousands of
listings and again some of them are good and some of them aren't so good. I
think what consumers need to do is look for sites that collect their own data
and do so in a way that is certified to be evidence based or in some way has
some evidence behind it. So for example our website, we use what is called NQF
endorsed measures for the most part and we have a team of researchers who are
on our website and white papers that describe the research that's behind what
we are measuring and how we are comparing the hospitals. Any site that you use
on web, you are to hold through similar standards, make sure they have the
evidence of why they are collecting these measures and how they collected them
on their site. A lot of sites report measures that others have given them and
that’s okay as long there is not excessive bias in the way they report it, so
you need to be really particularly cautious with sites that are reporting
other's data. So I again would caution you to look closely at that, but there
is an awful lot of data that's out there and I hope that people do not think
and throw up their hands and give up because there are so many sites, but
really try to use the best data that's out there.
BRUCE JAPSEN:
When you are talking about evidence based data for some of
these quality groups and these rating agencies or rating companies, if you
will, some of them are publicly traded on Wall Street, that's a big deal among
the physician community and hospitals as well. They want to see that any
information that a consumer or any of our listeners out there are getting is
evidence based. Could you give an example of what a consumer should look for
or even a doctor because the patients come into their doctor's office and they
say, oh I saw this or I saw that. Is there any thing that a doctor could tell
their patient to look for on these websites? Are they being transparent about
the information they are providing, may be they are not, or is there something perhaps
they should be looking for when they evaluate these websites?
LEAH BINDER:
I would strongly recommend that they look for websites that
have NQF endorsed measures.
BRUCE JAPSEN:
Could you NQF for our listeners who don't know what does
that stand for?
LEAH BINDER:
National Quality Forum, which is a really fantastic
organization here in D. C. that has assembled pretty much all the stakeholders
you could ever imagine who are interested in quality in healthcare from
consumers to purchasers like we are, to every kind of specialty physician to
group to hospitals, they have assembled all of the stakeholders and they have a
very good process for evaluating what kinds of measures we are to be looking at
and then they vote on measures that they will then endorse.
BRUCE JAPSEN:
So it's not just an aggregator of information because there
are certainly some websites and measures and you might even hear them in a
hospital, may even use it; marketing company on their ads or something, so that
is an important point, so National Quality Forum measures endorse, that's
great.
LEAH BINDER:
You can also look on www.hospitalcompare.com which is a
website by CMS and that website has data that you can be very comfortable with
it. It comes from our Federal agency that regulates Medicare and Medicaid, and
it also comes from another group of providers who have also wedded some of that
information called Hospital Quality Alliance. So that website as well has some
good data and then as I said from the employer's side, the one that we like is
www.leapfroggroup.org. There are a number of others, but there are those kinds
of measures that you are going to find on website like ours are going to be
wedded through a group of professionals who have really looked at the evidence
and said that this measure does tell us something that's important about the
quality of care at an institution.
If you are just joining us, you are listening to the
Clinician's Roundtable on ReachMD XM 157, the channel for medical
professionals. I am Bruce Japsen, the healthcare reporter with the Chicago
Tribune, and I am talking with Leah Binder. She is the Chief Executive Officer
of the Leapfrog Group, and if you don't know the Leapfrog Group, it's an
organization that represents some of the nation's largest employers.
BRUCE JAPSEN:
Are there just some websites in general that you think are
some better than others, and if you feel comfortable naming them, either
something that's a company out there or perhaps certain providers better than
others, and I'll just go ahead and throw one out, The Mayo Clinic does a heck
of a job and you can go on there and you can click on an alphabetized list and
are there others that are getting better, it seems that people are getting
better at this.
LEAH BINDER:
They are, and would add our own website to that
www.leapfroggroup.org. We compare safety and our new data would be coming out
in July, meaning our new survey for 2008, we start to release that data and we
will have to redesign actually of our consumer site and that's available again
in the middle of July, our results will start to come out. I mean 95 million
Americans or about 80% of anyone who has been online, is using it as a tool to
get health information, but only about 3% report that they are getting that
direction to go online from their physicians. So I think it's very important
for physicians to become more aware of what is online, what their patients are
looking at and to get online themselves to see what it is and to talk to your
patients to say, are you getting online to get information and where are you getting
your information because people often may not tell their physician, well I am
taking some supplement because I read online, that's what you are supposed to
be doing, but they might not tell their physician that; they might figure out
the detail or he will think I am crazy or whatever it is, they may not tell the
physician, but if the physician asks they are likely to find that out and then
they have an opportunity to get online themselves and see where that
information lies and whether it is evidence based so that they can alert their
patients if it is not evidence based and at the same time they can advise if it
is they can say, well, you can really look at I am referring you to this
hospital and if you look at the Leapfrog Group website, you will find that that
hospital is one of the top hospitals or gets a very high rating for your
procedure or something like that. I think that gives physicians an opportunity
to really offer that evidence based at. I think consumers are increasingly
looking for, although I wish they would look for a little bit more, but they
are increasingly interested in.
BRUCE JAPSEN:
You bring out the really good point in the fact that
consumer involvement is something that Leapfrog Group emphasizes. May be you
could address why people tend to believe they are so powerless when it comes to
healthcare and the fact that they can, even though they might not think so.
They can turn to their employer for help in this regard because there is a lot
more information out there that is aggregated through groups like the Leapfrog
Group that is helpful.
LEAH BINDER:
Traditionally, we are brought up, or at least I was brought
up, may be I am old enough to say I was brought up, that you follow doctor's
orders and that that was it and if you didn’t understand something what your
doctor said, you ask for clarity. You didn’t separately go the library usually
or go online. You certainly couldn’t go online when I was growing up, but you
didn’t go off on your own and try to find the information. If your physician
said go to this hospital or this physician, even if you knew that information
was available on the quality of care provided by that hospital or that doctor
you wouldn’t have sought it out anyway. I mean, it just wasn’t done. Since the
culture of healthcare in our country is really about the relationship between
physician and patient being paramount and it should be that way, but so much so
that we as patients or consumers don’t think of ourselves as being in charge of
our own health. I think that's where we have gotten a ride in the healthcare
system because if you think that you are supposed to be passive in the
healthcare system as a patient and just let them all do what they seem to know
what they are doing, you may be in some trouble because the healthcare system
doesn’t always work completely to the benefit of patients. We wish it did, and
everybody is striving to get there, but it doesn’t, so you as a patient really
have to take control and take leadership over your own healthcare, which by the
way is a good principle to live your life by. I mean, we all have to try to
stop smoking and lose weight and live our lives in as healthier way as
possible. No doctor can force us to do that. We have to take charge of our
own health in a general way. We have to do that also even in the healthcare
system. So I think it is part of the larger emphasis on getting people excited
about leading their own healthcare and doing that in a hospital. It is a very
scary place to do it, so we certainly understand that it's not going to happen
overnight, but hopefully by giving people information that they can look up and
also by getting employers behind efforts to really make it easier for patients
to assert their rights in a healthcare system, then we will make a difference
and get there.
BRUCE JAPSEN:
Also, on your website, could you give us just a quick run
down of what a consumer could look for and where they would go to find consumer
information?
LEAH BINDER:
On our website, they would click on the section on the top
that says for consumers and they will see some charts and it will lead them
through how they can pick which hospitals in their area for example that they
would like to look at or compare and it compares them on several indicators, one,
for example, is safe practices. So we score hospitals on whether or not
basically their environment, the protocols they use in their delivery of care
are safe, so do they have a kind of hand washing program, is there infection
control program according to certain regulations, etc. We look at 30 of those
and if all have been endorsed through NQF, the same body I just mentioned, so
it has been looked at by a wide range of professionals. So we score them on
those safe practices. I think that's a pretty strong indicator. If UCA
Hospital that has the highest score on safe practices, you can feel very
comfortable going to that hospital because that means that everyone there, not
just your physician, not just your nurse, but everyone, the admitting clerk,
the billing person, and every single person that you will encounter at that
hospital cares about safety and has put that as a priority. Is it a guarantee,
absolutely not, but it does give you a very good indication and I know from my
family I am going to be looking for those high scorers on the safe practices on
no matter what procedure I want to go to a hospital for, I am going to look for
that because I want to know that my family member is safe, the medications are
safe, things are safe in the way that things go when someone is in the hospital
because you are very vulnerable.
BRUCE JAPSEN:
Well, with that I would like to thank Leah Binder who has
been our guest. She is the CEO of the Leapfrog Group and the website for
consumer information on their ratings of hospital and other information they
have about hospital safety is at www.leapfroggroup.org
and I would like to thank her again for being our guest. I am Bruce Japsen of
Chicago Tribune your host.
To listen to our on-demand library, which includes this
show, visit us at www.reachmd.com,
register with promo code radio and receive six months free streaming for your
home or office. If you have comments or suggestions, call us at 888-MD-XM157,
and I would like to thank you today for listening.
You have been listening to Public Health Policy in America,
a special ReachMD XM157 interview series with our nation's top thought leaders
in public health.
This month, ReachMD XM157 will be discussing the many issues
challenging Public Health Policy in America. For a complete schedule of guests
and programming information, visit us at www.reachmd.com.
Facebook Comments